STUDIO AGREEMENT

DeSIGNING 

DESIGNING WITH DINE:

coming up with concepts TAKES TIME, I DO NOT rush anything. I sketch EVERYTHING before I design on my laptop.

 

designing is an intimate gift, designing takes a MASSIVE AMOUNT of brainpower and energy. each design a piece will literally have a piece of me in it.

 

i Dinahste Lamb (your designer), am NOT a fountain of design, coming up with ideas for your concepts and revisions after receiving your feedback takes time. things don't just come to me it takes time to DESIGN.

i Dinahste Lamb am the CEO and Lead Designer I DO NOT WORK for anyone but MYSELF! we are a team and we will communicate as ONE.

DESIGN PROCESS:

 

logo development and brand identity will always be designed first when you purchase any variety package or more than one item when you purchase a logo. ALL remaining services will be designed AFTER you have chosen your final logo.

before I touch my laptop, I will read what you sent to me and start to analyze ideas for whichever service you have purchased. from there i will start to sketch out my ideas, and THEN i will digitize them.

DESIGN REVISIONS:

revisions can take anywhere between 1-4 business days depending on the revision and the current workload

all projects excluding website design will receive up to 3 revisions. once all revisions have been exhausted an additional fee of $75 per revision.

revisions include but are not limited too:

font change, color change, layout change, image layout. 

examples of a revision are:

instead of the ___ font can we use this one ____.

can this color be a little bit darker?

are you able to make the layout vertical vs horizontal

can we place more emphasis on ___

for the ___ graphic used can we tweak the colors a little more to these ___ instead

DO NOT revise like this:

can I see ___ instead of ___?

can you do ___?

i love this one but something is missing can you make it pop

i like number one but i would like too see more of concepts 2 and 4 added to that one

you may think you need to be as detailed when you're talking to a graphic designer but they will ONLY complicate things if the right terminology is NOT used. Being descriptive with your revisions does not mean being overly wordy as using too many words can confuse and elongate the design process. Simplicity is EVERYTHING! DO NOT overthink your revisions say what you mean and say it with your chest if you need to send a voice message because you aren't too good with explaining or describing what you want via text SAY THAT, so we can make it happen.

* once a final design has been chosen any other designs presented during your design process will IMMEDIAILTELY EXPIRE!! *

 

DESIGN IDEAS:

it is extremely viable that if you have any ideas regarding your project that those ideas are relayed to me. I AM NOT A MIND READER. if you don’t express what you want I will not know. failure to communicate your ideas will only delay your project completion. 

- if you would like me to freestyle or you want to give me FULL 100% creative direction that needs to be expressed. do not say “I want you to do your thing” if you in fact have an idea for what you want.  


DESIGN APPROVAL:

 

you must say that you are choosing a design to approve it, do NOT leave any stone unturned. if AFTER, choosing your final design you have more revisions it will result in more fees. to avoid these fees please fill out questionnaires with all of the information i will need to complete your order.

 

DESIGN CONTENT:

 

there is no rush to turn in the completed checklist/workbooks. ALL we ask is that you keep us updated as you are completing your information. a simple “I am still working on my content” is all we need. if we have not heard from you in 7 business days, we will reach out to you 2x after we have reached out to you 2x and we have not heard from you your project will be marked abandoned.

 

we ask that please try to keep us updated at least every 5-7 business days. 

 

turnaround times do NOT start until you have successfully submitted ALL requested information for your project. you order will NOT start until i have ALL of your content. how can i design something and i don't have the content?

questionnaires 

COMPLETING YOUR QUESTIONNAIRE:

let's pretend we are still in school; lets pretend we are in a English class .. 

- please use complete sentences 

- please spell out all of your words

- do NOT handwrite anything

- do NOT type anything in the notes of your phone screenshot it and then send it

- DO! send everything in a word document, a reply to the e-mail OR in .PDF format

- these apps are VERY MUCH SO FREE IN THE APP STORE

- please finish your thoughts when providing details

 


 

final files 

ALL native files belong to Dinahste’s Design Studio.

 

native files WILL NEVER be sent out to the client native files are the files your design was created in this also includes ANY design work that was not chosen as a final design.

 

file delivery

file delivery will ALWAYS take place during the week. Tuesday - Friday between 9:00am - 3:00pm. 

no finalized designs will be submitted to the client until the balance is paid in full all files will be sent via a personalized link for the client to ensure the quality of work. your link will be sent via “Box”. designs will be sent in .jpg, .png, and .pdf. if vector files are needed please express that, they will be sent out the same way free of charge.  

 

payments 

 

PAYMENT OUTLETS:

payments are received via: Square. DINAHSTE’S DESIGN STUDIO DOES NOT USE PAYPAL, CASH APP OR ZELLE. 

a receipt will ALWAYS be sent to you, receipts will include;

 -what you purchased

 - the date and the time your payment was made

- the platform you used to make your purchase

- a confirmation #

- the last 4 on the card

- your contact information (name, business name, and e-mail)

- the studios’ contact information (my name, business name, e-mail and my location)

- the total of your order and price break down of each item

- the amount you paid 

 

refunds 

REFUNDS:

DINAHSTE’S DESIGN STUDIO DOES NOT PROVIDE REFUNDS FOR ANY SERVICES UNLESS AGREED UPON. having buyers' remorse or waiting to use another company will not suffice as a suitable reason to request a refund. 

 

THE ONLY TIME A REFUND WILL BE GRANTED WILL DEPEND ON UPON IF YOUR PROJECT HAS STARTED.  

you will ONLY have 48 hours AFTER completing your payment to request a refund.

; if you paid for your design services on a monday you will have until wednesday to request a refund .

GETTING YOUR REFUND: 

you will need to send an email with the following information: 

      - your name 

      - your business name 

      - payment platform used 

      - the amount paid 

      - the date you made your payment 

      - the date you are requesting a refund 

      - a message simply stating that you would like to request a 

      refund 

* PLEASE TAKE NOTE THAT YOU MAY NOT BE GETTING FULL AMOUNT PAID WHEN REQUESTING YOUR REFUND, THIS IS A SERVICE BASED BUSINESS.*


 

cancellations 

if for any reason you would like to cancel your order you may do so. however, please take note that any work that has been added to our work queue, or paid for Dinahste’s Design Studio will NOT be issuing any refunds.

 

if partial work has been done, the work stays the property of Dinahste’s Design Studio. 

The only time monies maybe (this is not a final decision) refunded is if cancellation takes place on Dinahste’s Design Studio behalf for ANY reasons whatsoever. 

Designer has the right to terminate any project if client is deemed unresponsive, difficult or hard to work with. If this may happen a PARTIAL refund MAY be granted.


 

basic information 

TURNAROUND TIMES:

turnaround times for all services can be anywhere between 3 -5 business days to 2 - 5 weeks (Dinahste's Design Studio business hours are tuesday through friday - the studio is closed from Friday @ 5:00pm until Tuesday @ 9:00am). this timeframe does not include any revisions you may have. the nature of turnaround time can also depend on the service purchased and how many orders we already have in queue. 

 

at this time Dinahste’s Design Studio does not offer expedited services. please book accordingly. 

DESIGNING:

as recently stated above designing TAKES TIME, I DO NOT rush anything. designing is an intimate gift, and at any given time i have 5-7 clients at once.

 

designing takes a MASSIVE AMOUNT of brainpower and energy. each design a piece of me is into it.

 

i (your designer), am NOT a fountain of design, coming up with ideas for your concepts and revisions after receiving your feedback takes time. things don't just come to me it takes time to DESIGN. 

 

if you want something QUICK i am not the designer for you. if you expect to receive your changes 1-2 days AFTER getting your revisions (if they are massive) i am not the designer for you

COMMUNICATION:

communication during the duration of your project is an absolute must. we are a team so we must communicate as one. once your order has been added to our queue all communication surrounding your project will take place via email. texting/dms will not be prohibited). communication is only accepted via email to ensure a paper trail along your project to avoid miscommunications and confusion. both parties can always refer back to an email to clear a matter. communication will ALWAYS take place during business hours, business hours are tuesday - firday 8:00 am - 4:00 pm any messages sent outside of business hours will take place during business hours ONLY.

 

THE DISAPPEARING ACT:

if for whatever reason after 10 consecutive business days the POC (person of contact) is unreachable this will result in a $50 reinstatement fee. if the studio has had no communication after 15 business days your project will be forfeited and no refunds will be given. any design that has taken place during active periods will be forfeited. 

HOURS OF OPERATION:

hours of operation are Tuesday - Friday 8:00 am - 4:00 pm. any communication sent outside of business hours will be responded to by the next business day. please keep this in mind when contacting. this includes; direct messages, text messages, and e-mails. please allow 24 - 72 hours for an e-mail response. I do NOT work on the weekend, The Studio is NOT open on the weekend.

ORDER STATUS:

as of Friday June 19th, 2020 after taking a poll. Dinahste's Design Studio will now be sending out automatic order updates, and progress checkpoints EVERY MONDAY between 9:00 am - 12:00pm.

if you are in DIRE need of an update for your order you can e-mail us, HOWEVER you do NOT need to as a progress checkpoint and any updates in regards to your order will again be sent EVERY MONDAY BETWEEN 9:00 AM - 12:00 PM.

you do NOT need to e-mail us AGAIN, because automatic e-mails will be sent out EVERY MONDAY between 9:00 am - 12:00 pm.

Last Updated: Friday, June 19th, 2020

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